Shipping policy

SHIPPING POLICY – MARLOO

Thank you for shopping with MARLOO. Please review our shipping policy before placing an order.

1. Order Processing
Orders are processed within 2–5 business days after purchase.

For pre-order items, processing times will vary depending on production. Please refer to the product description for estimated timelines.

2. Pre-Order Shipping
Pre-order items are made to order. By purchasing, you agree that:

  • Production may take 2–6+ weeks

  • Shipping will only occur once production is complete

  • Delays may occur due to manufacturing or logistics

You will receive a shipping confirmation email once your order has been dispatched.

3. Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your location.

Estimated delivery times:

  • Australia: 2–8 business days

  • International: 7–21 business days

Please note these are estimates and not guaranteed delivery times.

4. Tracking
All orders include tracking where available. Once your order has been shipped, you will receive a tracking number via email.

5. Shipping Responsibility
Once your order has been shipped, MARLOO is not responsible for:

  • Shipping delays caused by the carrier

  • Lost or stolen packages

  • Incorrect shipping details provided at checkout

Please ensure your shipping information is correct before placing your order.

6. Lost or Delayed Packages
If your package is delayed or missing, we recommend contacting the shipping carrier directly using your tracking number.

We will assist where possible but are not liable for issues once the parcel has been handed to the carrier.

7. Customs & Duties (International Orders)
International customers may be required to pay customs fees or import duties. These charges are the responsibility of the customer.

Contact
For any shipping enquiries, contact: Marloo.Clothing@outlook.com