Refund policy

REFUND POLICY – MARLOO

At MARLOO, all pieces are produced in limited quantities. Please read our policy carefully before making a purchase.

1. All Sales
Due to the limited nature of our drops, all sales are considered final. We do not offer refunds for change of mind.

2. Pre-Orders
By purchasing a pre-order item, you agree to the stated production timeframe.

  • Pre-orders cannot be cancelled once production has begun

  • Delays may occur and do not qualify for refunds

Please only purchase if you are willing to wait for your item.

3. Faulty or Incorrect Items
We will offer a replacement, exchange, or refund if:

  • The item is faulty

  • You received the wrong item

To request this, you must contact us within 7 days of delivery with:

  • Your order number

  • Clear photos of the issue

If approved, we will provide further instructions.

4. Returns Conditions
To be eligible for a return:

  • Item must be unworn, unwashed, and in original condition

  • All original tags must be attached

Items that do not meet these conditions will not be accepted.

5. Non-Refundable Situations
We do not offer refunds or exchanges for:

  • Incorrect sizing

  • Change of mind

  • Shipping delays

  • Failure to read product descriptions or sizing information

Please review all product details carefully before purchasing.

6. Shipping Issues
Once your order has been shipped, MARLOO is not responsible for:

  • Lost or stolen packages

  • Delays caused by the shipping carrier

If your package is lost, please contact the carrier directly.

7. Refund Processing
If your refund is approved:

  • It will be processed back to your original payment method

  • Please allow 5–10 business days for the funds to appear

Contact
For all refund or return enquiries, contact: Marloo.Clothing@outlook.com